How to request account deletion

1. Email brandon@getbookedin.app from the email address on your account, or include your account email and business/clinic name in the message.
2. Use the subject line: Account deletion request.
3. We will verify that you own the account, then process the deletion request.

What we delete

After verification, we remove personal data from active systems where legally allowed, including:

• Account credentials and profile details
• Business/clinic settings associated with the account
• Bookings, clients, products, and related operational records held for that account
• Connected service tokens (for example Google Calendar OAuth tokens)
• Marketing preferences and communication preferences we store for you

What we may keep

Some records cannot be fully erased because of legal obligations under Malta law:

• Fiscal receipts and tax invoices: retained for at least 6 years from the end of the calendar year (Malta VAT Act).
• Accounting records: may be kept up to 9–10 years under Malta income tax and company law.

Retained fiscal and accounting records are kept as originally issued and are not used for marketing. We will explain any retained data in our response to your request.

Timeline

• We aim to acknowledge requests within a few business days.
• Where legally allowed, we complete deletion from active systems within 30 days of verifying the request.

Delete some data without closing your account

You can also request that some or all of your personal data is deleted without deleting your entire account. Email brandon@getbookedin.app and describe what you want removed. We will confirm what can be deleted and what must be retained for legal reasons.

More information

See our Privacy Policy and Terms of Service for full details on how we handle data.